Terms of Service / AGB – Ellen Brandsma Dutch Living

Who we are

Our website address is: https://dutchliving.shop.

General Terms and Conditions

Section 1 – Scope

These General Terms and Conditions apply to all contracts entered into with Ellen Brandsma Dutch Living (Dutch Living), Zurlindenstrasse 2, CH-5000 Aarau. You acknowledge these terms and conditions in the version valid at the time of placing the order in the context of the order process.

Section 2 – Conclusion of contract and delivery of products

2.1. All contracts concluded over dutchliving.shop are entered into with Dutch Living. By clicking the «buy now» button the customer has made a binding order. A binding contract is entered into when you received the order receipt.

2.2. The ordered products are delivered as soon as we have received the customer’s payment in full.

2.3. Delivery shall be made under the condition of punctual and proper self-delivery by our suppliers. In the event of force majeure, such as strikes and other industrial action, riots, war, natural disasters, as well as the manufacturer’s or subcontractors› blocking of deliveries, there shall be no delay in delivery. The seller shall not be liable for delays in delivery caused by manufacturers or third parties.

2.4. If, after conclusion of the contract, products cannot be delivered either partially or totally for reasons for which Dutch Living is not responsible, the customer is entitled to withdraw from the contract. In this case, Dutch Living will refund payments which have already been made.

2.5. Dutch Living’s performance is an obligation to send. Dutch Living’s obligation is fulfilled with the handover of the ordered product to the transport company. After dispatch, the risk of accidental deterioration and accidental loss of the product passes to the customer. Dutch Living is not responsible for any fault of the transport company used.

Section 3 – Price, custom duties and shipping costs

3.1. The prices quoted at the time the order is placed apply. The prices quoted are final prices, i.e. they include the statutory VAT at the time.

3.2. Shipping costs, custom duties and all other occurring cost are not covered by Dutch Living and must be paid by the customer in full.

3.3. Please note that Swiss VAT is automatically deducted in the shopping cart when shipping outside Switzerland. However, local VAT and customs duties may apply upon receiving the ordered product.

Section 4 – Payment

4.1. Dutch Living offers payment via Credit Card or Paypal. Dutch Living reserves the right to refuse certain methods of payment or refer a customer to other payment methods. In particular, customers cannot purchase any products on this Website by using Dutch Living’s gift certificates.

4.2. Any costs for money transfers have to be borne by the customer.

Section 5 – Return

5.1. Dutch Living offers a return for all purchased products within 14 days of the purchase, subject to the condition that the products to be returned are unused, in the same condition as when received and in original packaging.

5.2. In order to return a product a return authorization is needed. To receive a return authorization please email ellen@brandsma.ch. Please do not ship your products before having received an authorization.

5.3. Gift Cards, products purchased on SALE and Apothecary cannot be returned.

5.4. Shipping costs, custom duties and all other occurring cost for the return of the product are not covered by Dutch Living and must be paid by the customer in full.

5.5. Please send returns to: Dutch Living, Zurlindenstrasse 2, CH-5000 Aarau. Please note that we can only accept returns by post. You cannot return your products in store.

Section 6 – Refunds

Any refunds will be made to the account you have used for payment after inspection of your returned good. You will be notified by email on the approval or rejection of your refund request. We will not refund any shipping cost, custom duties or other occuring cost.

After inspection of your returned good we will inform you by email of the approval or rejection of your refund.

Section 7 – Warranties

7.1. You are obliged to check the delivered products as soon as it is feasible after the usual course of business and to inform Dutch Living within 5 business days since receipt of the product of any detected defects by sending a picture of the defect to ellen@brandsma.ch. If you fail to do so, the products shall be deemed approved.

7.2. Defects that could not have been detected in the course of proper inspection must be notified to us immediately after detection by sending a picture of the defects to ellen@brandsma.ch. Otherwise, the product is deemed to have been approved with regard to these defects.

7.3. Dutch Living warrants by rectifying defects. This shall be done at our discretion either by subsequent performance, i. e. elimination of a defect (remedy) or delivery of a defect-free item (replacement delivery).

7.4. If supplementary performance of the contract fails, the customer is entitled to withdraw from the contract. This does not apply in the case of insignificant defects. The customer’s right to reduction of the purchase price is excluded. This exclusion of liability also applies to all claims which compete with the warranty rights.

7.5. The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the buyer or third parties or defects due to external circumstances.

7.6. Dutch Living does not give a warranty of title.

Section 8 – Liability

Any potential liability arising in connection with the sale or delivery of Dutch Living’s products or use of this Website is limited to the extent possible under the applicable law. The amount of a potential claim due to Dutch Living’s liability is further limited to the purchase price of the sold product in question.

Dutch Living does not assume any liability for the descriptions of third parties, in particular customers within the framework of the online shop or our social media presence published customer reviews.

Section 9 – Severability

Should individual provisions of this contract including these provisions be or become invalid in whole or in part, or should this contract have missing provisions, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The ineffective or missing provisions shall be replaced by the respective legal regulations.

Section 10 – Applicable Law and Jurisdiction

This Agreement and all legal relationships hereunder are governed by Swiss Law. The United Nations Convention for the International Sale of Products (CISG) is not applicable. With regards to consumer contracts, this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

The Courts of Zurich, Switzerland, have exclusive jurisdiction over any dispute in connection to this Agreement. With regard to consumer contracts, the courts at the consumer’s domicile in Switzerland have exclusive jurisdiction.

Section 11 – Changes to General Terms and Condition

Dutch Living reserves the right to change, update or replace any part of these General Terms and Conditions at any time without notification.

Allgemeine Geschäftsbedingungen (AGB)

Abschnitt 1 – Anwendungsbereich

Diese Allgemeinen Geschäftsbedingungen gelten für alle Verträge mit der Ellen Brandsma Dutch Living (Dutch Living), Zurlindenstrasse 2, CH-5000 Aarau. Im Rahmen des Bestellvorgangs erkennen Sie diese Bedingungen in der zum Zeitpunkt der Bestellung gültigen Fassung an.

Abschnitt 2 – Abschluss des Vertrages und Lieferung

2.1. Alle über dutchliving.shop abgeschlossenen Verträge werden mit Dutch Living abgeschlossen. Durch Anklicken des Buttons «Jetzt kaufen» hat der Kunde eine verbindliche Bestellung abgegeben. Ein verbindlicher Vertrag kommt zustande, wenn Sie die Bestellung erhalten haben.

2.2. Die bestellten Produkte werden geliefert sobald die vollständige Zahlung bei uns eingegangen ist.

2.3. Wenn nach Vertragsabschluss Produkte aus Gründen, die Dutch Living nicht zu vertreten hat, weder ganz noch teilweise nicht geliefert werden können, ist der Kunde berechtigt, vom Vertrag zurückzutreten. Bereits bezahlte Kaufpreise werden von Dutch Living in diesem Falle rückerstattet.

2.4. Die Lieferung erfolgt unter der Bedingung der rechtzeitigen und ordnungsgemässen Selbstbelieferung durch unsere Lieferanten. Bei höherer Gewalt wie Streik und sonstige Arbeitskampfmassnahmen, Aufruhr, Krieg, Naturkatastrophen sowie bei Liefersperre des Herstellers oder Vorlieferanten tritt Lieferverzug nicht ein. Die Verkäuferin haftet nicht für Lieferverzögerungen, welche von Herstellerfirmen oder durch Dritte verursacht wurden.

2.5. Bei der Leistung von Dutch Living handelt es sich um eine Schickschuld, welche mit Übergabe des bestellten Produkts an das Transportunternehmen erfüllt ist. Die Gefahr für zufällige Verschlechterung oder Untergang des bestellten Produktes geht mit Versendung des bestellten Produktes auf den Konsumenten über. Dutch Living haftet nicht für Fehler des eingesetzten Transportunternehmens.

Abschnitt 3 – Preis und Versandkosten

3.1. Es gelten die zum Zeitpunkt der Platzierung der Bestellung angegebenen Preise. Die angegebenen Preise sind Endpreise, d. h. sie enthalten die jeweils gültige gesetzliche Mehrwertsteuer.

3.2. Versandkosten, Zölle und alle anderen anfallenden Kosten werden von Dutch Living nicht übernommen und sind vom Kunden vollumfänglich zu tragen.

Abschnitt 4 – Zahlung

4.1. Die Bezahlung kann wahlweise durch Kreditkarte oder Paypal erfolgen. Dutch Living behält sich das Recht vor gewisse Zahlungsarten abzulehnen oder einen Kunden auf andere Zahlungsarten hinzuweisen. Insbesondere können Kunden auf dieser Webseite nicht mit Dutch Living Geschenkgutscheinen bezahlen.

4.2. Etwaige Kosten für Geldüberweisungen gehen zu Lasten des Kunden.

Abschnitt 5 – Rückgaberecht

5.1. Dutch Living bietet ein Rückgaberecht für alle gekauften Produkte innerhalb von 14 Tagen nach dem Kauf unter der Bedingung an, dass die zu retournierenden Produkte unbenutzt, in demselben Zustand wie bei Erhalt und in der Originalverpackung sind.

5.2. Um ein Produkt zurückzusenden, ist eine Rücksendegenehmigung erforderlich. Um eine Rücksendegenehmigung zu erhalten, senden Sie bitte eine E-Mail an ellen@brandsma.ch. Bitte senden Sie keine Produkte zurück, bevor Sie die Rücksendegenehmigung nicht erhalten haben.

5.3. Geschenkgutscheine, Produkte im Ausverkauf und Hygieneartikel können nicht retourniert werden.

5.4. Versandkosten, Zölle und alle anderen anfallenden Kosten für die Rücksendung der Produkte werden von Dutch Living nicht übernommen und sind vom Kunden vollumfänglich zu tragen.

5.5. Bitte retournieren Sie Produkte an Dutch Living, Zurlindenstrasse 2, CH-5000 Aarau. Bitte beachten Sie, dass wir nur Rückgaben per Post akzeptieren. Sie können ihre Produkte nicht im Laden im retournieren.

Abschnitt 6 – Rückerstattung

Eventuelle Rückerstattungen werden auf das Konto, das Sie für die Zahlung verwendet haben, nach Prüfung der retournierten Ware vorgenommen. Sie werden per E-Mail über die Genehmigung oder Ablehnung Ihrer Rückerstattungsanfrage benachrichtigt.

Versandkosten, Zölle und alle anderen anfallenden Kosten für die Rücksendung der Produkte werden von Dutch Living nicht übernommen.

Nach Prüfung Ihrer Rücksendung werden wir Sie per E-Mail über die Genehmigung oder Ablehnung Ihrer Rückerstattung informieren.

Abschnitt 7 – Gewährleistung

7.1. Sie sind verpflichtet, die gelieferten Produkte so schnell wie möglich nach dem normalen Geschäftsgang zu überprüfen und Dutch Living innerhalb von 5 Werktagen nach Erhalt des Produkts erkannte Mängel mitzuteilen, indem Sie ein Bild des Mangels an ellen@brandsma.ch senden. Andernfalls gelten die Produkte als genehmigt.

7.2. Mängel, die bei der ordnungsgemäßen Untersuchung nicht hätten entdeckt werden können, sind uns unverzüglich nach Entdeckung mitzuteilen, indem Sie ein Bild des Mangels an ellen@brandsma.ch senden. Andernfalls gilt das Produkt hinsichtlich dieser Mängel als genehmigt.

7.3. Dutch Living gewährleistet Nachbesserung der Mängel. Dies geschieht nach unserer Wahl durch Nacherfüllung, d. h. Beseitigung eines Mangels (Nachbesserung) oder Lieferung einer mangelfreien Sache (Ersatzlieferung).

7.4. Schlägt die Nacherfüllung fehl, ist der Kunde berechtigt, vom Vertrag zurückzutreten. Dies gilt nicht bei geringfügigen Mängeln. Das Recht des Kunden auf Minderung des Kaufpreises ist ausgeschlossen. Dieser Haftungsausschluss gilt auch für alle Ansprüche, die mit den Gewährleistungsrechten konkurrieren.

7.5. Die Gewährleistung erstreckt sich nicht auf normale Abnutzung, die Folgen unsachgemäßer Behandlung oder Schäden des Käufers oder Dritter sowie auf Mängel, die auf äußere Einflüsse zurückzuführen sind.

7.6. Dutch Living gibt keine Rechtsgarantie.

Abschnitt 8 – Haftung

Jegliche mögliche Haftung im Zusammenhang mit dem Verkauf oder der Lieferung von Produkten von Dutch Living oder der Nutzung dieser Website ist auf das nach dem anwendbaren Recht mögliche Ausmaß beschränkt. Die Höhe eines etwaigen Anspruchs aus der Haftung von Dutch Living beschränkt sich zudem auf den Kaufpreis des verkauften Produktes.

Dutch Living übernimmt keine Haftung für die Beschreibungen von Dritten, insbesondere Kunden im Rahmen der im Online-Shop resp. unseren Social-Media Präsenz veröffentlichten Kundenbewertungen.

Abschnitt 9 – Salvatorische Klausel

Sollten einzelne Bestimmungen dieses Vertrages einschließlich dieser Bestimmungen ganz oder teilweise unwirksam sein oder sollte dieser Vertrag eine Lücke enthalten, so wird hierdurch die Gültigkeit der übrigen Bestimmungen oder Teile solcher Bestimmungen nicht berührt. Die unwirksamen oder fehlenden Bestimmungen werden durch die jeweiligen gesetzlichen Regelungen ersetzt.

Abschnitt 10 – Anwendbares Recht und Gerichtsstand

Diese Vereinbarung und alle damit in Verbindung stehenden Rechtsbeziehungen unterstehen schweizerischem Recht. Das Übereinkommen der Vereinten Nationen über Verträge über den internationalen Warenkauf (CISG) findet keine Anwendung. Bei Verbraucherverträgen gilt diese Rechtswahl nur insoweit, als der Schutz durch zwingende Bestimmungen des Rechts des Staates, in dem der Verbraucher seinen gewöhnlichen Aufenthalt hat, nicht entzogen wird.

Die Gerichte in Zürich, Schweiz, sind ausschliesslicher Gerichtsstand für alle Streitigkeiten im Zusammenhang mit diesem Vertrag. Für Verbraucherverträge sind die Gerichte am Wohnsitz des Verbrauchers in der Schweiz ausschliesslicher Gerichtsstand.

Abschnitt 11 – Änderungen

Dutch Living behält sich das Recht vor, Teile dieser Allgemeinen Geschäftsbedingungen jederzeit ohne Ankündigung zu ändern, zu aktualisieren oder zu ersetzen.

Section 1 – Scope of application

The following provisions govern the relationship between Dutch Living and users of the website dutchliving.shop. By using this Website you agree to the following terms of use and the privacy statement (verlinken)

Section 2 – Use of Website

This website may only be used in compliance with the applicable laws and these terms of use. In particular, the user is prohibited from using Dutch Living’s website:

for any unlawful purpose;
to solicit others to perform or participate in any unlawful acts;
to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
to submit false or misleading information;
to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
to collect or track the personal information of others;
to spam, phish, pharm, pretext, spider, crawl, or scrape;
for any obscene or immoral purpose;
to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. Dutch Living reserves the right to deny access to its website to any user at any time.

Section 3 – products and services

Users are not entitled to any products or services offered on this website. Dutch Living reserves the right to modify or discontinue any services offered or products shown on this website. Dutch Living has made the effort to display its products accurately on the website. However, Dutch Living does not guarantee that the depiction of the product on this Website will be identical to the original product.

Section 4 – IP Rights

Dutch Living is the owner of the copyright and all other intellectual property rights to the website and its content.

Section 5 – Third Party content

The website contains hyperlinks that lead to websites of third parties or access to tools offered by third parties. Dutch Living has no influence on their design and content and therefore does not assume any responsibility for the accuracy, timeliness, completeness and/or content of the information provided therein.

Section 6 – Liability

Dutch Living shall not be liable, to the extent permitted by law, for the accuracy of any information on Dutch Living’s website or any content distributed on Dutch Living’s website, nor for any damage resulting therefrom. This applies to all types of damage, in particular damage caused by errors, delays or interruptions in transmission, malfunctions of technical equipment and services, incorrect content, loss or deletion of data, viruses or in any other way by using this website.

Section 7 – Indemnities

The User undertakes to indemnify Dutch Living and all its affiliate companies and persons from any claim or demand made by a third party due to or arising out of the non-contractual use of this Website and its content.

Section 8 – Changes to Terms of Use

Dutch Living reserves the right to change, update or replace any part of these Terms of Use at any time without notification.

Privacy Statement

Dutch Living is aware of the importance of protecting our customers› privacy. With this privacy statement we want to inform you which data we collect from you and how we protect your data.

By using our Website we assume you have consented to the collection and processing of your personal data according to this privacy statement and the applicable law.

If you wish to withdraw your consent you can do so by contacting us via email at ellen@brandsma.ch or via at: Dutch Living, Zurlindenstrasse 2, CH-5000 Aarau

Collection and processing of personal data

Generally, you can use our Website without disclosing your personal data. Only when you purchase something will the personal data required for the purchase process, e.g. name, address and billing information, be collected.

Additionally, we automatically receive your computer’s internet protocol (IP) address when you are browsing on our Website.

Certain services provided by our Website require us to rely on third-party providers. These third party providers will generally collect, use and disclose your personal data to the extent necessary to allow them to perform the relevant services provided to us. However, these third party providers have their own privacy policies which we cannot influence. By consenting to the Terms of Use and the Privacy Statement of Dutch Living we assume you have agreed also to the Privacy Policy of third party providers.

Other than where necessary to provide our services to you, we will not disclose your (personal) data, except where we are legally obliged to do so.

Purposes of Use

The collected personal data will only be used for the purpose of supplying you with the requested products or services or for other purposes you have given your consent to, except where otherwise provided by law.

Right of Access and Correction
You have the right to review and amend any personal data stored in our system. If you wish to do so, please contact Ellen Brandsma at ellen@brandsma.ch.

Data Retention

We retain your personal data no longer as necessary for us to provide you with your requested service, except where otherwise provided by law.

Use of Cookies

Dutch Livings’s Website uses «Cookies». Cookies are stored on your computer or mobile device when you use one of our Internet pages. They enable the recognition of the Internet browser to optimize the website and simplify its use. This data is not used to personally identify the visitor of this website. Most browsers are set up to accept cookies automatically. You can also deactivate the storage of cookies or set your browser to inform you about the placement of cookies

Use of Google Analytics

Our Website uses Google Analytics to help us learn about who visits our website and what pages are being looked at.

For more information on Google Analytics and how to withdraw your consent from the use of it please refer to the Google Analytics terms of Service (https://www.google.com/analytics/terms/us.html), the Google Analytics security and privacy principles (https://support.google.com/analytics/answer/6004245?hl=en) and the Google privacy policy (https://www.google.com/intl/en-GB/policies/privacy/).

Security

We use technical security precautions to protect your data from, amongst others, being inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time. You will be notified on this website of any material changes to our privacy policy.

Contact

In case you have any issues, questions or suggestions, please contact Ellen Brandsma ellen@brandsma.ch – Zurlindenstrasse 2, CH-5000 Aarau